Question 1

What is Everytime Group?

Accepted Answer

Everytime Group is a leading provider of premium organic products in Nepal. We operate multiple brands including Goods, International, Kaju Garden, and Koshi Dekha, each specializing in different aspects of organic products and services.

Question 2

Where are you located?

Accepted Answer

We are located in Lalitpur 01, Nepal. You can visit us or contact us via phone or email for more information.

Question 3

Are your products certified organic?

Accepted Answer

Yes, all our products are sourced from certified organic farms and undergo rigorous quality testing to ensure they meet international organic standards. We provide certification documentation upon request.

Question 4

How do you ensure product quality?

Accepted Answer

We work directly with certified organic farms and conduct regular quality checks. All products are tested for purity and quality before being made available to our customers.

Question 5

Do you offer bulk ordering?

Accepted Answer

Yes, we offer bulk ordering options for businesses and wholesale customers. Contact us for custom pricing and volume discounts.

Question 6

What is your shipping policy?

Accepted Answer

We offer fast and reliable shipping across Nepal. Delivery times vary by location, typically 2-5 business days for major cities. Shipping fees are calculated at checkout.

Question 7

Do you ship internationally?

Accepted Answer

Currently, we primarily serve customers in Nepal. For international shipping inquiries, please contact us directly to discuss options and arrangements.

Question 8

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via email. You can use this to track your order status on our website or contact us for updates.

Question 9

What payment methods do you accept?

Accepted Answer

We accept various payment methods including credit/debit cards, bank transfers, and digital wallets. Payment options are displayed at checkout.

Question 10

Is my payment information secure?

Accepted Answer

Yes, we use industry-standard encryption and secure payment gateways to protect your payment information. We never store your full payment details on our servers.

Question 11

What is your return policy?

Accepted Answer

We offer returns within 7 days of delivery for unopened products in original packaging. Please contact us to initiate a return. Refunds will be processed once we receive and verify the returned items.

Question 12

What if I receive a damaged product?

Accepted Answer

If you receive a damaged or defective product, please contact us immediately with photos. We will arrange for a replacement or full refund at no additional cost to you.

Frequently Asked Questions